Can't type password into MacOS login

Question

Level 1

9 points

Can't type password into MacOS login

Hi,

I have developed a strange issue over the last few days.

When I boot up my computer, the login screen with different users appears. When I click on my username, I can't enter a password.

If I click on guest it's fine.

If I boot in safe mode, then it's also fine (but annoying to use in safe mode).

Is this a virus? Any idea how to fix?

Thanks!

MacBook Air (13-inch, Early 2014)

Posted on Oct 1, 2016 9:36 PM

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Answer 1

chris_g1

Community Specialist

Oct 3, 2016 8:22 AM in response to tessafb

Hi tessafb,

I understand that when you start up your computer, you're unable to enter your password for your user account. I know it's important to be able to access your account, so I'm happy to help.

Since your account works fine in safe mode, then we know that your password is working fine. With your description of the issue, it's possible that there is a display resolution issue that is causing you to simply not see the password dialogue box. To resolve this, let's reset your NVRAM:

How to Reset NVRAM on your Mac - Apple Support

In addition, let's reset your SMC which can also help with system issues such as this:

Reset the System Management Controller (SMC) on your Mac - Apple Support

Thanks for using the Apple Support Communities. Cheers!

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Answer 2

Eric Root

Level 10

685,299 points

Oct 3, 2016 8:43 PM in response to tessafb

Try tab or left arrow.

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Answer 3

tessafb Author

Level 1

9 points

Oct 4, 2016 3:27 AM in response to chris_g1

Thanks Chris, great of you to reply. Unfortunately, this hasn't solved the issue. 😟

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Answer 4

tessafb Author

Level 1

9 points

Oct 4, 2016 3:30 AM in response to Eric Root

Thanks Eric... Unfortunately, this doesn't allow me to type anything in the box, even if there is a cursor flashing.

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Answer 5

Teddy_B

Community Specialist

Oct 4, 2016 7:14 AM in response to tessafb

tessafb,

Thank you for using the Apple Support Community. Due to the nature of your issue, you may find more information by using another one of Apple's support resources:

Contact Apple Support
Cheers!

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